Your word is bond. The art of communication is absorbed best in face-to-face conversations that utilize words each person can relate to. Your communication style is so intertwined with your personal brand that it even supersedes your marketing, your gifting or abilities and your powerful networking skills. Who you know cannot help you when you let small idiosyncrasies of bad character fall from your lips. It is directly linked to who you are.
Have you ever had a friend that just lied all the time? I mean, they lied so much that they would try to convince you that they knew Jay-Z and that he and Beyonce were going to name their next child Green Envy? Yes, those kind of lies. More than likely, you hate conversing with this person because nothing they say has any value to you.
Words are powerful containers and they echo into time. One person's wisdom will be shared from generation to generation, and another person's ignorance can powerfully destroy. Think about amazing quotes we've all heard for years.
“You only live once, but if you do it right, once is enough.”― Mae West
"You must be the change you wish to see in the world." —Gandhi
“I'm selfish, impatient and a little insecure. I make mistakes, I am out of control and at times hard to handle. But if you can't handle me at my worst, then you sure as hell don't deserve me at my best.” ― Marilyn Monroe
"Men often hate each other because they fear each other; they fear each other because they don't know each other; they don't know each other because they can not communicate; they can not communicate because they are separated." —Martin Luther King, Jr.
"We are what we repeatedly do; excellence, then, is not an act but a habit." —Aristotle
“That which does not kill us makes us stronger.”― Friedrich Nietzsche
Our words shape our future. They will determine if we are considered for that new position that has become available or if you will be considered more than an associate. Great conversation with clients can lead you into a successful business relationship that will endure for life. Your relationship will follow you from position to position and from city to city. It will transcend time and circumstance and live in what I call "Personal Space".
"Personal Space" is that area within a relationship where two people can meet and relate on a personal level that causes eternal respect. Only detrimental mistakes like muttered faux pas in the heat of the moment or rumors you contribute to can destroy this well created "personal space". Treasure and protect it with all of your might.
it is the same when you make promises you know in your heart you can't keep. Your clients, your business partners and your investors all need you to be upfront and truthful when dealing with them. Not only should you be telling the truth, but you should also be careful not to offend others.
Manage your words & retain your character and integrity!
1. Consider your audience
Understand the culture of your audience. For example (and I just saw a very similar situation on a reality realty show -- it almost made me throw up), if your client is Jamaican, don't walk in with a multi-colored hat on and change your voice to mimic your made up "Jamaican" accent. You will not only insult the client, but you will embarrass yourself. Be you, they will love you just as you are!
2. Never talk about your clients to other clients in negative ways
Bad mouthing anyone, former employers, clients, friends or other is just bad karma. You are asking for it to come back to you, and it will with the force of a fast heavy boomerang! You know you would absolutely hate for your client to bad mouth you to their friends/associates! So, even if you heard they were talking about you, be the bigger person and keep it quiet.
3. Promises are hard to keep, make sure you deliver before you make the promise!
Promises mean alot to the person you make them to. If you say you have a 7-day turnaround time, do all that you can to keep that promise! It is better to say you aren't sure than walk around with a false bravado pretending you can deliver. Just be honest!
4. When in doubt, don't say anything.
If you aren't sure what you have to say is positive, don't say anything at all. If you are uncomfortable, resolve and choose to be ok being uncomfortable. It is way better than telling a lie and disappointing your client and yourself.